English for Hospitality & Gastronomy
Practical English for hotels, restaurants & guest services – be at ease with guests from around the world.
Our language course English for Hospitality and Gastronomy prepares your team for guests from around the world. Participants expand the English vocabulary they need for reception, service and the kitchen, practise it in realistic guest situations and gain confidence in day-to-day contact with international guests – at the front desk, in the restaurant and on the phone.
- Look after international guests with confidence in English
- Handle reservations, orders & special requests reliably in English
- Resolve complaints & queries professionally, with a focus on solutions
kitchen teams, as well as
trainees and managers in hotels,
restaurants and guest services
Online • In-person
(according to the CEFR)
Regular: 4 weeks | 2 x 4 units/week
English for Hospitality – Example course content
Welcome guests from around the world – with confident, service-focused English.
In our English for Hospitality course, service, front-desk and kitchen teams build the English phrases and specialist vocabulary that really matter in the hospitality industry. Training is based on realistic scenarios – from check-in at reception and taking orders at the table to handling a guest complaint. Content, pace and focus are tailored to each participant's role, prior knowledge and business.
Ideal for waiters, chefs and service staff as well as reception and front-desk employees in hotels, restaurants and tourism who want to work confidently in English with international guests.
Welcome, check-in & first impressions
- Welcome & check in guests at reception in English
- Quickly identify the needs of an international clientele
- Present & recommend hotel, restaurant & leisure services in English
- Give clear directions, recommendations & practical tips
Reservations, orders & restaurant service
- Take, confirm & change room reservations and booking requests in English
- Take orders at the table and respond to special requests
- Explain dishes, drinks & prices clearly – and handle dietary requirements (e.g. allergies)
- Explain the bill in English and check for errors
Complaint handling & difficult situations
- Handle guest complaints and issues calmly and professionally in English
- Clarify the problem and offer suitable solutions
- Explain alternatives and next steps clearly
- Turn even difficult situations into a positive guest experience
Team coordination & cross-cultural communication
- Give and pass on instructions and information clearly
- Coordinate handovers, tasks and priorities within the team
- Respond flexibly to last-minute changes
- Handle cross-cultural communication with guests from around the world with confidence
Individual course formats for hotels, restaurants & tourism
English for Hospitality – train with focus & apply it straight away!
Whether one-to-one training or a group course: this specialist language course gets your team ready for guest contact in English – at reception, in the restaurant and on the phone. We tailor content, pace and focus precisely to your business – whether hotel reception, restaurant, bar or housekeeping.
Ideal for hotels, restaurants and hospitality businesses that welcome international guests.
Enquire now, without obligation, about our English for Hospitality course!
English for Hospitality: Your benefits
Practical language skills in guest contact
- Professional, welcoming service for international guests
- Clearer communication and fewer misunderstandings
- Handle guest requests, questions and complaints calmly and effectively
Efficiency & service quality
- Fewer errors, delays and repeated explanations
- Smoother teamwork, handovers and a consistently positive guest experience that brings guests back
- Less management time spent resolving language issues
Optimal for hotels, restaurants and guest-service businesses that welcome international guests and want to deliver consistently professional service.
Course details in summary
Would you like to forward details about the language course English for Hospitality to someone else or discuss it internally?
Download the course summary as a PDF – including key details, how to contact us and the name of your FOKUS contact person.
4 steps to your English course for Hospitality
It’s this easy to get started with our English for Hospitality language course:
Request a consultation
Contact us with no obligation. Tell us your goals, special areas of interest and general requirements.
Individual offer
Based on your needs, we will put together a tailor-made offer, including training format, length and content.
Book course
After you confirm, we will take care of all aspects of course organisation.
Evaluation and course start
Before the course starts, we will assess your language level and set the course learning goals.
You will be given access to the FOKUS course portal and all other information needed for a successful start.
Any questions about our language course English for Hospitality?
Talk to us about your needs and requirements! We are here to provide individual service!
Our team will support you in choosing the optimal course format to achieve your goals.
Specialist language training for companies
Our English for Hospitality course is also available for German. Other target languages are available on request.
With a tailor-made specialist language course, you will create the ideal conditions for confident communication in an international business environment – relevant, effective and sustainable.
Discover our full range of specialist language courses for company customers.
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