Call Centre- Technical language course

From the professional answering of calls and orders, the acquisition of new customers to the confident handling of complaints: We teach call centre agents the vocabulary they need to be convincing on the phone - inbound and outbound.

Englisch lernen

Course contents

  • Explaining different functions in call centres
  • Answering calls, taking orders
  • Performing address qualification
  • Address new customers and place offers
  • Describing products and services
  • Receiving complaints and reassuring emotional customers
  • Explain discussion guidelines and acquisition strategies
  • Discuss inbound and outbound statistics

Advantages

  • Tailor-made course content for call service, call management and switchboard
  • Specialist training material
  • Supplementing the course content with business communication and intercultural topics
  • Training of realistic action situations

Method

Only methodically sound first-class trainings ensure lasting success. That is why we developed the FOKUS method. Each training is designed in accordance with our 4L components: Lernen (learning), Leisten (achieving), Lachen (laughing) and Leben (living). This specialized language training for call centre agents gives you exactly the content that you need in your professional life.

Cost:

Individual offer

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