Call Centre- Technical language course

From the professional answering of calls and orders, the acquisition of new customers to the confident handling of complaints: We teach call centre agents the vocabulary they need to be convincing on the phone - inbound and outbound.

Englisch lernen

Course contents

  • Explaining different functions in call centres
  • Answering calls, taking orders
  • Performing address qualification
  • Address new customers and place offers
  • Describing products and services
  • Receiving complaints and reassuring emotional customers
  • Explain discussion guidelines and acquisition strategies
  • Discuss inbound and outbound statistics


  • Tailor-made course content for call service, call management and switchboard
  • Specialist training material
  • Supplementing the course content with business communication and intercultural topics
  • Training of realistic action situations


Only methodically sound first-class trainings ensure lasting success. That is why we developed the FOKUS method. Each training is designed in accordance with our 4L components: Lernen (learning), Leisten (achieving), Lachen (laughing) and Leben (living). This specialized language training for call centre agents gives you exactly the content that you need in your professional life.


Individual offer