Call Center-Deutsch – Sprachkurs

From the professional answering of calls and orders, the acquisition of new customers to the confident handling of complaints: We teach call centre agents the vocabulary they need to be convincing on the phone - inbound and outbound.

Englisch lernen

Abteilungsspezifische Inhalte für Call Center-Deutsch

  • Explaining different functions in call centres
  • Answering calls, taking orders
  • Performing address qualification
  • Address new customers and place offers
  • Describing products and services
  • Receiving complaints and reassuring emotional customers
  • Explain discussion guidelines and acquisition strategies
  • Discuss inbound and outbound statistics

Advantages

  • Tailor-made course content for call service, call management and switchboard
  • Specialist training material
  • Supplementing the course content with business communication and intercultural topics
  • Training of realistic action situations

Method

Nur methodisch erstklassig aufbereitete Trainings sichern auch nachhaltigen Erfolg. Daher haben wir die FOKUS-Methode entwickelt. Jedes Training orientiert sich an den 4L Komponenten: Lernen, Leisten, Lachen or Leben. So vermittelt Ihnen das Fachsprachentraining „Deutsch für Call Center“ genau die Inhalte, die Sie im Berufsalltag brauchen.

Cost:

Individual offer

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