Technical language training “Telephone calls”

Telephone correspondence in a foreign language

Internet and e-mail do not replace a professional telephone call. We teach your employees how to make appointments, conference calls, or to leave a voice message. They learn the vocabulary required for telephone correspondence and train to be well understood during telephone call.

Content

• Greet and get to know one another
• Master common small talk topics
• Include recommendations and prompts
• Introduce new points, change the topic
• Get involved in a conversation
• Accept invitations or politely decline
• Handle difficult issues carefully and respectfully
• Establish commitment and terminate conversations professionally

Advantages

• Adjusts course content to telephoning needs
• Specialist training material
• Supplementing the course content with business communication and intercultural topics
• Training of realistic action situations
• Upon request, participation certificates will be issued.

Method

Only methodically sound first-class trainings ensure lasting success. That is why we developed the FOKUS method. Each training is designed in accordance with our 4L components: Lernen (learning), Leisten (achieving), Lachen (laughing) and Leben (living). This specialized language training for the construction industry gives you exactly the content that you need in your professional life.

Cost:

Individual offer