Telephone correspondence in a foreign language

Internet and e-mail do not replace a professional telephone call. We teach your employees how to make appointments, conference calls, or to leave a voice message. They learn the vocabulary required for telephone correspondence and train to be well understood during telephone call.

Englisch lernen


  • Greet and get to know one another
  • Master common small talk topics
  • Include recommendations and prompts
  • Introduce new points, change the topic
  • Get involved in a conversation
  • Accept invitations or politely decline
  • Handle difficult issues carefully and respectfully
  • Establish commitment and terminate conversations professionally


  • Adjusts course content to telephoning needs
  • Specialist training material
  • Supplementing the course content with business communication and intercultural topics
  • Training of realistic action situations
  • Upon request, participation certificates will be issued.


Only methodically sound first-class trainings ensure lasting success. That is why we developed the FOKUS method. Each training is designed in accordance with our 4L components: Lernen (learning), Leisten (achieving), Lachen (laughing) and Leben (living). This specialized language training for the construction industry gives you exactly the content that you need in your professional life.


Individual offer