Telephone correspondence in a foreign language

Internet and e-mail do not replace a professional telephone call. We teach your employees how to make appointments, conference calls, or to leave a voice message. They learn the vocabulary required for telephone correspondence and train to be well understood during telephone call.

Englisch lernen


  • Greet and get to know one another
  • Master common small talk topics
  • Include recommendations and prompts
  • Introduce new points, change the topic
  • Accept invitations or politely decline
  • Get involved in a conversation
  • Handle difficult issues carefully and respectfully
  • Establish commitment and terminate conversations professionally


  • Adjusts course content to telephoning needs
  • Specialist training material
  • Supplementing the course content with business communication and intercultural topics
  • Training of realistic action situations
  • Upon request, participation certificates will be issued.


Nur methodisch erstklassig aufbereitete Trainings sichern auch nachhaltigen Erfolg. Daher haben wir die FOKUS-Methode entwickelt. Jedes Training orientiert sich an den 4L Komponenten: Lernen, Leisten, Lachen und Leben. So vermittelt Ihnen das Fachsprachentraining „Telefonieren Deutsch“ genau die Inhalte, die Sie im Berufsalltag brauchen.


Individual offer